You know what great customer support looks like and you're passionate about delivering it at scale
Investigate and resolve customer complaints and disputes in a professional and empathetic manner
Provide the best customer support by talking directly and honestly with our customers through a variety of different mediums
Monzo is a leading financial technology company committed to providing modern banking solutions. With over 13 million customers in the UK, they've built a banking app that customers love with high daily engagement and award-winning customer support.
Deliver fast, empathetic, effective support via Plain
Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
Report bugs, share feature requests, and champion the customer’s voice in product discussions
Cryptio builds infrastructure to bring financial integrity to the crypto economy. Their enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organizations. They've raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Utilize systems to create work orders for field operations based off of orders provided from channel partners.
Efficiently dispatch work orders to field personnel using systems, accounting for field staffing and time needed to complete orders.
Serve as the primary communication vessel between our customers, and our Velocare field personnel via phone, instant messenger, email, and platform messaging.
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With more than 50 years of experience, Cardinal Health employs a diverse group of individuals.
Serve as the primary post-sale partner, building trusted, strategic relationships.
Lead onboarding and training, monitor account health, and deliver regular business reviews.
Identify process improvements, strengthen internal workflows, and influence customer success strategy.
Mural Health's mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. They are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Be available to answer calls up to 8 hours a day and respond to other written contact channels as needed.
Seek positive, timely solutions to all customer’s questions and concerns, using a variety of system resources.
Learn about our products via onsite training and provide expert product advice, acting as a brand ambassador.
Brooks believes movement is the key to feeling more alive, and they create gear and experiences that take people to the place that makes them feel more alive. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Interacting with clients to shape their experience with Lumos.
Troubleshooting complex technical errors and relaying customer feedback.
Proactively developing product expertise and finding solutions for support opportunities.
Lumos provides a unified platform solving app and access management challenges for organizations. They are a fast-growing startup pioneering the way to untangle the complex web of app and access management and their team has grown from 20 to ~100 people since launching out of stealth mode.
Provide timely support by answering billing-related questions.
Diagnose and resolve basic and complex financial or billing issues.
Troubleshoot nonstandard issues by engaging directly with customers.
ResMed creates life-changing health technologies. They are committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.