Remote Customer service Jobs • Problem Solving

You will communicate primarily via our live-chat app, to screen patients remotely and provide teletriage services, appropriately escalating appointments to our online veterinarians. You will also offer pre & post appointment support to both our veterinary partners and pet parents in our general support channel.

Triage bugs and feature requests, maintaining constant communication with customers. You will analyze trends, test, and train the DevRev bot regularly, educating and empowering users. As a technical expert, answer product questions, build customer relationships, and collaborate with product & engineering on customer requirements. Think outside the box to build quicker solutions and support DevRev users round the clock. Understand customer signals to avoid churn.

As a tech-savvy Customer Success Manager, you will own relationships with about 200 customers, onboarding new enterprise accounts, understanding their needs, and helping them succeed using our products. You'll identify expansion opportunities, gather feedback, and share insights across the organization, collaborating with Product, Sales, Support, and Business Development teams. This is a full time remote position.

As a Senior Customer Support Specialist, you will be a crucial part of our team, providing first-line support to our customers and ensuring a seamless support experience by helping them navigate their needs with efficiency and empathy. This role involves directly addressing technical, product, account, and billing inquiries and creating efficiencies to help scale our Customer Support Model.

The Sr. Specialist, Client Support Analyst provides day-to-day support and service to assigned Santander clients via telephone, email and face-to-face communication. They enhance client relationships through services and products that meet the customers' needs. The incumbent answers client inquires and provides client education on Santander products and services. The Sr. Specialist, Client Support conducts follow up on all paperwork submitted to ensure it is completed accurately and in a timely manner by internal supporting departments.

Consulting customers on questions related to our websites. Working timely, speedily and effectively with customer requests. Resolving customer issues with the goal of customer retention. Promoting our websites to the customers upon opportunity. Maintaining a high level of service quality.

As a Customer Success Representative, you will be at the foundation of Jobber’s success providing front line support to customers. Using live chat, phone or email, you will assist users in understanding the newest features, help with functionality and custom workflows, problem solve issues, or accept feedback. This role has a direct impact on the lives of entrepreneurs relying on Jobber to run their businesses. Shift times vary between 6 am - 3 pm MT and 11am - 8 pm MT.

As a call center representative, you will be an important contributor to the Client Services team, providing support to Automotive customers, responding to requests for information, products, and services, and addressing client requests and service needs. You will provide the highest possible level of service, managing inbound and outbound client phone calls and email inquiries, and resolving technical problems and product questions. You will also gather client feedback and identify upselling opportunities.

As the Technical Support Specialist, you will provide excellent customer service and help customers succeed. Your role involves researching, troubleshooting, and solving complex issues. You will collaborate with your team, be open to feedback, and learn quickly while conveying helpfulness and professionalism through phone and email communications to our customers.

The Fraud Operations Team is looking for a specialist to fill a Compliance Investigations position. The ideal candidate will work on multiple case queues and take ownership of responsibilities like ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their specific work and case types, and be able to prioritize tasks, resolve issues, and meet production and accuracy goals.